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Same Product, Different Rules — Gmail’s UX Inconsistency Problem
Not all Gmail settings are created equal. Design patterns should be predictable. Gmail’s settings are… not always — and that’s a UX problem.
While adjusting preferences in Gmail’s General tab, I made a few changes and moved on — only to be met with a warning:
“Discard changes?”
Turns out, there's a “Save Changes” button hiding at the bottom of a long scroll. Easy to miss.
That made me curious, so I explored the Labels tab to compare.
And... surprise — it works completely differently.
No save button, no warning. Just instant feedback via a small toast notification.
Same settings panel. Two completely different interaction models.
💡 Why does this matter?
Because inconsistency breaks user expectations. It slows people down — even in products we use every day.
For a tool as mature and widely used as Gmail, this feels like a UX gap worth rethinking.
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